Shipping policy

Shipping Policy

Thank you for shopping with Velunessaa! 

Order Processing

Our products are made especially for you after your order is placed. Please allow time for your order to be processed and produced before shipment.

Processing times may vary depending on the product, order volume, and fulfillment location.

Shipping & Delivery

Shipping times vary depending on your location, shipping method, and fulfillment provider. Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Once your order has shipped, you will receive tracking information by email when tracking is available.

Multiple Packages

If your order contains multiple products, they may be fulfilled from different locations and arrive in separate packages. You will not be charged additional shipping fees because an order is split into multiple shipments unless otherwise indicated at checkout.

Incorrect Shipping Addresses

Please make sure your shipping information is correct before completing your purchase. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or shipped.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant details so we can review the issue.

Velunessaa is not responsible for delays caused by shipping carriers, severe weather, customs, or other circumstances outside our control.

International Orders

International customers may be responsible for customs duties, taxes, or import fees charged by their country. These charges are not included in the product or shipping price unless stated otherwise at checkout.

Questions?

If you have questions about your order or shipping, please visit our Contact Us page.

Thank you for supporting Velunessaa!